Call Center Member Service Representative

Posted 12 May 2017

Location: Central Medical

Department: Administrative


Job Description:

Familiar with La Clinica De Familia (LCDF) protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work.


Job Requirements:

High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position. Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record. Bilingual English/Spanish required.


Benefits:

*Health Insurance
*Vision Insurance
*Dental
*401(K)
*Life & AD&D
*Short Term Disability
*Long Term Disability
*Supplement Life Insurance
*PTO
*Holidays (9)
*Education Reimbursement
*Cafeteria Plan
*EAP
*Travel Reimbursement